Refund policy
Returns & Exchanges
We want you to be happy with your BLKOFF purchase. If something isn’t right, you may request a return or exchange within 7 days of receiving your order, subject to the conditions below.
Eligibility
To be eligible for a return or exchange, the item must be:
- Unworn, unused and unwashed
- In its original condition
- Returned with all original tags attached
- Returned in its original packaging
- Accompanied by proof of purchase
Items that show signs of wear, washing, alteration, damage, stains, fragrance or missing tags may not be accepted.
All returned items are subject to a quality check before a return or exchange is approved.
How to Request a Return or Exchange
To initiate a return or exchange, contact us at blkoff.clothing@gmail.com within 7 days of receiving your order.
Please include your order number, reason for the request and relevant photographs if the product is damaged, defective or incorrect.
Please do not send an item back without first contacting us. Unauthorized returns may not be accepted.
Once your request has been approved, we will provide instructions on where and how to return your item.
Size Exchanges
Size exchanges may be requested within 7 days of delivery and are subject to stock availability.
If your requested size is unavailable, we will contact you with the available options.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at blkoff.clothing@gmail.com with your order number and clear photographs of the item and packaging.
Once verified, BLKOFF will arrange an appropriate replacement or resolution at no additional shipping cost to you.
Return Shipping
For returns or exchanges requested due to size, preference or an ordering error, the customer is responsible for the applicable return shipping costs.
If you receive a damaged, defective or incorrect item, BLKOFF will bear the applicable return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges are subject to product and size availability.
Once the returned item has been received and passes our quality inspection, the approved exchange will be processed.
Only one exchange per item/order may be permitted.
Sale & Final Sale Items
Products specifically marked “Final Sale” or “Non-Returnable” are not eligible for return or exchange except where the item received is damaged, defective or incorrect.
A product displaying a discounted or promotional price is not automatically considered Final Sale unless this is clearly stated on the product page.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If approved for a refund, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.
Your bank, card issuer or payment provider may require additional time for the refunded amount to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at blkoff.clothing@gmail.com.
Contact
For questions regarding returns, exchanges or refunds, contact:
BLKOFF
Email: blkoff.clothing@gmail.com